Fix a wrong value in your profile

Fix a wrong value in your profile

A typo in a document is a typo in one document. A typo in your profile is a typo in every document you fill from now on. That asymmetry is the whole reason this page exists.

Fix it at the source

If you notice a wrong value on a filled form, the instinct is to correct that form and move on. Do both, but do the second one first:

1. Open Personal Information from the account menu.
2. Find the field and correct it.
3. Then fix the document in front of you.

Editing a document changes that document. Editing the profile changes everything you fill after.

Where wrong values come from

Knowing the source tells you what kind of error to look for.

CV import

Imported employment and education is only as good as the CV. Common failures: dates that were approximate on the CV are now precise-looking fields, job titles that were shortened for layout, and an old address at the top of the document.

Check: employment start and end dates, and your current address.

AI extraction from a photo

When the assistant reads an ID or a receipt, it shows you what it proposes to store before saving. That confirmation card is the cheap moment to catch an error — after you accept, it is a stored value like any other.

Check: anything that is a run of digits or an unusual name. A blurry photo turns 8 into 3 and O into 0.

The assistant

Values you gave in conversation. If it saved the wrong thing, type undo in that same conversation to revert the most recent change. After that, edit the field directly.

Your own typing

The one people never suspect. Postal codes and phone numbers typed once at speed, months ago.

Two traps worth knowing

Edit the individual field, not a combined view. Some information is stored as a group of parts — an address as street, city, province, postal code. Correct the individual parts. Overwriting a combined display of several fields at once is how one bad paste wipes three good values.

Check whose field it is. A value can be perfectly correct and stored on the wrong person. If a spouse's phone number ended up in your own contact section, correcting the number does not fix anything. See Add your spouse, children, and emergency contacts.

Finding where a value is stored

If you know the wrong value but not where it lives, search for the value itself. Global search covers field values, so typing the wrong phone number tells you every place it appears. See Find anything you've stored.

That is also the way to catch a value that was wrong in two places.

After you fix it

• Old documents keep the old value. They are records of what you sent, and rewriting them would be wrong. Regenerate anything you have not sent yet.
• The Chrome extension picks up the change on its next fill. Nothing to reinstall.
• Life Line updates too, since it is projected from the same data — a corrected date moves on the timeline.

A worthwhile habit

Once every few months, open your profile and read the tabs you use most as if someone else had filled them in. Address, phone, employer, expiry dates. It takes five minutes and catches the values that have quietly gone stale rather than the ones that were wrong from the start — for which see Keep your profile accurate.

Related

• Keep your profile accurate
• What you can store in your profile
• Ask the assistant about your own data