Autofill troubleshooting
Autofill troubleshooting
These checks cover the most common cases. Work through them in order.
1. Confirm autofill is on for this site
The extension runs after you enable autofill for the current origin in the popup. If the site redirects between www and non-www, enable it again on the URL you actually use.
2. Sign in to the extension
Open the extension popup and sign in with the same account you use on my-id.ca. Two-factor authentication, if enabled on your account, must succeed here too.
3. When the site uses a custom field control
Many autofill flows target text-like inputs: plain text, email, URL, tel, search, and some textareas. If the site uses a custom widget, canvas, shadow DOM patterns, or splits one answer across hidden fields, suggestions may attach differently than on a plain input. In those cases, type manually or paste from your profile notes.
4. CAPTCHA or anti-bot steps
If the page asks you to prove you are human before the form unlocks, complete that step first. Some publishers keep field metadata private from extensions by design—that supports their security model.
5. Embedded iframes (for example ATS “Apply” embeds)
Some job sites embed the application in an iframe. my-id.ca autofill is built with real-world embeds in mind; behavior still depends on the host page and browser. Try enabling autofill on the top-level site first, then focus fields inside the embed.
6. PDF opened in Chrome (not a web form)
Chrome shows many PDFs with its built-in viewer. The extension cannot read or fill fields inside that viewer — there are no HTML inputs to target.
Workaround: open AI Chat in the side panel and ask to fill the form (for example, “fill this form”). When the page is a PDF, chat shows Fill this PDF in my-id.ca. Click that button to open Fill PDF on the website with your saved profile. You may need to sign in on the website first. Government PDFs without standard form fields may open in the visual editor to place fields.
7. Grow matches in your profile
When no saved value matches the field label, the list stays empty until you add data in the app—or use AI-assisted suggestions where the product offers them. Treat AI output as a draft; see AI reliability notice.
Extra checks
Try another browser profile without conflicting extensions, confirm Chrome is up to date, and re-open the form after a full refresh. If one specific employer portal resists helpers, note the URL pattern for support: some publishers restrict third-party scripting by policy.
Related
Frequently asked questions
- Why is the suggestion dropdown not appearing?
- Check that you are signed in to the extension, the site is enabled, and the field is a standard text input. Hidden or custom inputs may not trigger.
- Why are the suggested values wrong?
- my-id.ca suggests from your saved profile. If a value is outdated, update it in Settings → Profile and try again.
- Where do I report a broken site?
- Use the Report issue link in the extension popup, or email support with the URL and a description of the field that failed.