Question 1

What can I do with a free hivi account?

Accepted Answer

Build your personal profile, import a CV, fill PDFs and paper forms (from photos), store files, use the Chrome extension on web forms, and approve document requests from businesses. Free includes 1 GB storage and 5 documents per month.

Question 2

How secure is my data?

Accepted Answer

Your data is encrypted at rest using AES-256-GCM and stored on servers hosted in Canada. AI extraction runs on hivi infrastructure — not OpenAI, Google, or other third-party AI providers. Sharing is opt-in and per-field.

Question 3

Do I need the Chrome extension?

Accepted Answer

No. You can fill PDFs, paper forms, and personal templates entirely inside hivi.ca. The Chrome extension is for autofilling web forms on external sites like job boards and rental portals.

Question 4

How does document sharing work?

Accepted Answer

When a service provider needs documents, they send a request through hivi. You review each requested field, approve with one tap, and the filled document is sent securely — no email attachments.

Question 5

What happens if I decline a sharing request?

Accepted Answer

Nothing is sent. You control every field. The requester only receives data you explicitly approve.

Question 6

How accurate is AI extraction?

Accepted Answer

AI saves significant typing but can misread values or pick the wrong field. hivi treats every AI output as a draft — you review and confirm before anything is saved or sent.

Question 7

Can I delete my data?

Accepted Answer

Yes. Delete your account and all associated data anytime from account settings. Deletion is processed immediately.

Question 8

Is hivi only for Canadians?

Accepted Answer

hivi is built and hosted in Canada, but autofill, PDF fill, and profile storage work on any web form or PDF, anywhere in the world.